Digitalize sales, customer service, and manufacturing business processes
Digitalize sales, customer service, and manufacturing business processes
Midis develops and implements individual customer portals
- B2B and B2C customer self-service - orders, purchases, payment (advance and postpaid invoices)
- Service calendar online - customers book appointments
- Automatic exchange of a large number of buy/sell orders (tens of GB / hour)
- Conclusion of standard contracts, gradation of individual conditions, eSignature and eSeal
- Customer discount schemes - loyalty discounts, coupons, gift cards, insurance (Octa, health, etc.)
- Automated handling of bad debtors
- International eDocument standards
- Cooperation between customers and the Help Desk in incident management
- IP telephony for the call center (Voice over Internet Protocol)
- ERP integrations with Odoo, Hansa World, Horizon, MS Dynamics 365 BC, SAP Business One
- Payment system integrations Banklink, Klix, Paysera, Stripe, Paypal, Revolut, credit/debit card payments via SEB, Worldline
- Smart order planning, reducing warehouse balances
- Sales agent support
- Automatic notifications, email/sms alerts
- Fully responsive (desktop/tablet/mobile); Web and Mobile application versions
Midis develops and implements individual customer portals
- B2B and B2C customer self-service - orders, purchases, payment (advance and postpaid invoices)
- Service calendar online - customers book appointments
- Automatic exchange of a large number of buy/sell orders (tens of GB / hour)
- Conclusion of standard contracts, gradation of individual conditions, eSignature and eSeal
- Customer discount schemes - loyalty discounts, coupons, gift cards, insurance (Octa, health, etc.)
- Automated handling of bad debtors
- International eDocument standards
- Cooperation between customers and the Help Desk in incident management
- IP telephony for the call center (Voice over Internet Protocol)
- ERP integrations with Odoo, Hansa World, Horizon, MS Dynamics 365 BC, SAP Business One
- Payment system integrations Banklink, Klix, Paysera, Stripe, Paypal, Revolut, credit/debit card payments via SEB, Worldline
- Smart order planning, reducing warehouse balances
- Sales agent support
- Automatic notifications, email/sms alerts
- Fully responsive (desktop/tablet/mobile); Web and Mobile application versions
Why do you need it?
Approach methodology in the implementation of customer self-service portals guarantees the improvement of the company's profit indicators:
Increased revenue stream
Decreased employee time in business processes
Elimination of repeated data entry into systems
Minimized paperwork, digitization of all possible documents
Improved cash flow
Automatically adjusted stock balances
The customer can conveniently place an order and track the status of the order in the manufacturing/calendar
The intelligence of the system provides the customer with an individual approach, discounts
Motivation schemes can be applied to the employee as a profit center. Timekeeping can be automated
Tracking and reducing defects in production
Add your specific requirement to standardized systems
Each business is individual, however, the main principles of flows coincide.
The project should be as cheap as possible yet meet the individual needs of your business.
Each business is individual, however, the main principles of flows coincide.
The project should be as cheap as possible yet meet the individual needs of your business.
Optimal solution - Midis adapts customer portals using ready-made CRM/ERP systems as a base:
- Next ERP
- Oro Inc
- Oro eCommerce
- Odoo
- MS Dynamics 365 BC and MS Dynamics 365 CRM
What business areas do we work in?
Woodworking
Transport / Logistics
Health Care
Wholesale
Retail
Public Administration
How to get exactly what your business needs
The Midis approach to the development process:
Phase 1
Acquaintance
- The best Midis experts evaluate in a short time which solution is best suited to your situation
Phase 2
Strategy, IT consulting
- We propose a set of problems to be solved
- We involve the working group of interested personnel, the owner of the product
- Audit of business processes/prioritization of processes/installation of KPI and benchmark measures
- We create the necessary business process schemes
- We provide ready CRM/ERP system demo environments/sandboxes for your research
Phase 3
Full cycle development
- Gap Analysis of an IT project - comparing the available options of ready-made systems with your business needs
- Design and estimation of individual adaptations. User stories and list of integrations
- Assembling a team of professionals for the project
- Programming (Agile Scrum methodology)
- Acceptance tests, safety tests, load tests
- Training and implementation
- Re-evaluation of process KPI improvements and progress report
- Maintenance, service
Midis aims to increase our customers' profits through meaningful, optimized, digitalized process support with IT systems!
Customer self-service portals are one of the most effective tools for increasing profits.
Apply for an expert consultation
free of charge
Midis aims to increase our customers' profits through meaningful, optimized, digitalized process support with IT systems!
Customer self-service portals are one of the most effective tools for increasing profits.